(PT-2011-09) Positive Technologies Security Advisory
Arbitrary Command Execution in ManageEngine ServiceDesk Plus 8.0.0

Vulnerable software

ManageEngine ServiceDesk Plus
Version: 8.0 (8026) and earlier

Application link:
http://www.servicedeskplus.com

Severity level

Severity level: High
Impact: Arbitrary Code Execution
Access Vector: Network exploitable 

CVSS v2:
Base Score: 8.5
Vector: (AV:N/AC:M/Au:S/C:C/I:C/A:C)

CVE: not assigned

Software description

ManageEngine ServiceDesk Plus is a technical support and assests management system.

Vulnerability description

The specialists of the Positive Research center have revealed an arbitrary code execution vulnerability in ManageEngine ServiceDesk Plus.

If Microsoft SQL Server is used as application database server, insufficient validation of input settings for /CustomReporthandler.do script that is use to generate custom reports allows users with privileges to generate reports to execute arbitrary SQL requests in SELECT statement.

If an account used to log in, has privileges to execute xp_cmdshell stored procedure, the vulnerability allows attackers to execute arbitrary commands.

Also, if MySQL is used as a database server, incorrect input validation allows attackers to read and write arbitrary files on the server.

How to fix

Update your software up to the latest version

Advisory status

24.06.2011 - Vendor is notified
28.06.2011 - Vendor gets vulnerability details
29.03.2012 - Vendor releases fixed version and details
23.04.2012 - Public disclosure

Credits

The vulnerability was discovered by Alexander Zaitsev, Positive Research Center (Positive Technologies Company)

References

http://en.securitylab.ru/lab/PT-2011-09

Reports on the vulnerabilities previously discovered by Positive Research:

http://ptsecurity.com/research/advisory/
http://en.securitylab.ru/lab/

About Positive Technologies

Positive Technologies www.ptsecurity.com is among the key players in the IT security market in Russia.

The principal activities of the company include the development of integrated tools for information security monitoring (MaxPatrol); providing IT security consulting services and technical support; development of the Securitylab leading Russian information security portal.

Among the clients of Positive Technologies, there are more than 40 state enterprises, more than 50 banks and financial organizations, 20 telecommunication companies, more than 40 plant facilities, as well as IT, service and retail companies from Russia, the CIS countries, the Baltic States, China, Ecuador, Germany, Great Britain, Holland, Iran, Israel, Japan, Mexico, the Republic of South Africa, Thailand, Turkey, and the USA.

Positive Technologies is a team of highly skilled developers, advisers and experts with years of vast hands-on experience. The company specialists possess professional titles and certificates; they are the members of various international societies and are actively involved in the IT security field development.